Here you have a list of the most frequently asked questions and their answers. If you have additional questions, contact us at info@jaulars.com

All our products are handmade in Spain. From selecting high-quality fabrics like natural silk and velvet to the final luxury packaging, the entire process takes place in Spain, ensuring the highest level of craftsmanship and attention to detail.

  • Spain: 4-7 business days.
  • Rest of Europe: 5-8 business days.
  • Asia and USA: 8-12 business days.

We offer free worldwide shipping via UPS EXPRESS, guaranteeing fast and secure deliveries across the globe.

Yes, at J’aulars, each garment is made to order, ensuring the highest quality and a care process for every customer.

Our pajamas are made from luxurious materials such as natural silk the finest quality velvet and cottom.

Each garment is carefully scented with niche luxury fragrances and presented in a premium gift box for an exclusive unboxing experience.

Yes, we provide free international shipping via UPS EXPRESS. We ship to Europe, Asia, and the United States, with delivery times ranging between 5 to 12 business days, depending on the region.

Once your order has been processed and shipped, you will receive an email with your shipping details and a tracking number to monitor your delivery via UPS EXPRESS.

All J’aulars products come in a beautifully designed luxury gift box, scented with exclusive niche fragrances, ensuring every aspect of your purchase reflects the premium experience we offer.

You have up to 14 days from the date of delivery to return any items purchased.

Yes, we offer free returns. We provide a prepaid return label for any eligible returns made within the 14-day period.

Step 1: Contact our customer service team through the contact form on our website, providing your order number and the reason for the return.

Step 2: Once your return is approved, you’ll receive a prepaid return label.

Step 3: Pack the item in its original packaging and attach the return label.

Step 4: Drop it off at the nearest UPS location, and we’ll take care of the rest.

All items must be returned in their original condition, unused, and with all original packaging intact.

Once we receive and inspect the returned item, you will receive a refund to your original payment method within 5-7 business days.

We cover all return shipping costs. You will receive a prepaid return label once your return is approved.

Unfortunately, any returns made after the 14-day return period are not eligible for a refund or exchange.