Shipping Policy

 

At J’aulars, we are committed to delivering your order with the utmost care and efficiency. We offer free worldwide shipping on all orders, ensuring that your purchase arrives quickly and in perfect condition, no matter where you are located.

Shipping Times:

• Spain: 4-7 business days.
• Rest of Europe: 5-8 business days.
• Asia and USA: 8-12 business days.
• Rest of the world: 8-12 business days.

Please note that these shipping times are estimates and may vary slightly due to factors beyond our control, such as customs clearance or local delivery services.

Shipping Method:

All orders are shipped via UPS EXPRESS, ensuring fast and reliable service. Once your order has been processed and shipped, you will receive a confirmation email with your tracking information so that you can monitor your package every step of the way.

Order Processing:

We work on a made-to-order basis to guarantee the highest quality and craftsmanship for each product. Please allow up to 5 business days for your order to be processed before shipping. This time ensures that each piece is carefully crafted, perfumed, and packaged to our luxury standards.

Free Worldwide Shipping:

We offer free express shipping to every country in the world, regardless of location. Your order will be delivered with care, and all shipping fees are covered by us.

Customs and Import Duties:

For international orders outside of the European Union, your package may be subject to customs fees, import duties, and taxes, which are imposed once your shipment reaches your country. These fees are the responsibility of the customer. We recommend checking your local customs policies for additional information.

Shipping Restrictions:

We currently offer shipping to all major destinations worldwide. However, there may be certain restrictions due to regional limitations, political factors, or external shipping carrier policies. In the rare event that we cannot ship to your location, we will notify you immediately.

Tracking Your Order:

Once your order has been shipped, you will receive a tracking number via email. This tracking number will allow you to follow the progress of your shipment from dispatch to delivery. You can track your order using the UPS tracking system for real-time updates.

Missing or Delayed Shipments:

If you have not received your package within the estimated delivery window, please contact our customer service team for assistance. We will work with UPS to locate your package and ensure it reaches you as quickly as possible.

Contact Us:

For any further questions regarding shipping, please feel free to contact us through our Contact Us page or via email. Our customer service team is always here to help and ensure your experience with J’aulars is exceptional.